Refund policy
At HydroX, we want you to love your purchase! If you’re not completely satisfied, we make returns simple and hassle-free.
Returns Window
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You may return most new, unopened items within 30 days of delivery for a full refund.
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Some products may have different return windows or conditions (e.g., hygiene-related items, custom products, or final sale items). These details will be clearly stated on the product page.
Condition of Returns
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Items must be returned in their original condition and packaging.
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Products that are used, damaged, or missing parts not due to our error may only be eligible for a partial refund.
Refunds
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Once we receive your item, we will inspect it and notify you of the status of your refund.
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Refunds will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
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If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
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If the return is for any other reason (e.g., you changed your mind), the buyer is responsible for return shipping.
Exchanges
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If you need to exchange an item for a different size, color, or product, please contact us. Exchanges are processed as returns + new orders to ensure availability.
Non-Returnable Items
Some items cannot be returned for health, hygiene, or safety reasons, including but not limited to:
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Personal care products (e.g., used showerheads, skincare)
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Gift cards or downloadable products
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Clearance or final sale items
How to Start a Return
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Contact our support team at hydroxshop@gmail.com with your order number and reason for return.
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We’ll provide you with a return authorization and instructions.
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Ship the item back using the provided instructions.