Terms and Conditions

1. General Information

  • This website is operated by Hydro-X. Throughout the site, the terms “we,” “us,” and “our” refer to Hydro-X.
  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
  • We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website.

2. Products and Availability

  • We specialize in offering showerheads and related accessories. Product descriptions and prices are subject to change at any time without notice.
  • While we strive to provide accurate product details, we do not guarantee that all product descriptions, pricing, or availability will be error-free.
  • Some products may be fulfilled and shipped directly from third-party suppliers.

3. Orders and Payment

  • By placing an order, you agree to provide accurate, complete, and current purchase and account information.
  • All prices listed on our site are in USD unless otherwise noted.
  • We reserve the right to refuse or cancel any order if fraud or unauthorized transactions are suspected.

4. Shipping and Delivery

  • Orders are typically processed within 1–3 business days.
  • Delivery times vary but generally range from 3–10 business days for domestic shipping. International orders may take longer.
  • We are not responsible for delays caused by carriers, customs, or events beyond our control.

5. Returns and Refunds

  • Most items can be returned within 30 days of delivery, provided they are in new and unused condition.
  • Certain items (such as personal care or used products) are non-returnable for health and safety reasons.
  • Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
  • For more details, please see our Return Policy.

6. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages that may result from the use of our products.
  • Product installation and use are the responsibility of the customer. Please follow all included instructions carefully.
  • To the maximum extent permitted by law, our liability shall not exceed the amount paid for the product in question.

7. Third-Party Links and Suppliers

  • Some products offered may be sourced or fulfilled by third parties. We are not responsible for the practices, policies, or content of any third-party services.
  • By purchasing from our store, you acknowledge that products may ship from third-party suppliers.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the state of Oklahoma, without regard to conflict of law principles.

9. Contact Information

Questions about the Terms of Service should be sent to us at hydroxnate@gmail.com.