FAQs
Frequently Asked Questions
We want your shopping experience at Hydro-X to be simple and stress-free. Here are answers to our most common customer questions:
🛒 Orders & Payments
Q: How do I place an order?
A: Simply add your favorite products to your cart, proceed to checkout, and follow the secure payment process.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal. All payments are processed securely.
📦 Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 3–10 business days within the U.S. International orders may take 7–14 business days depending on the destination.
Q: Do you provide tracking numbers?
A: Yes! Once your order ships, you’ll receive an email with your tracking information.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping times and costs may vary depending on the destination.
🔄 Returns & Refunds
Q: What is your return policy?
A: You may return most items within 30 days of delivery as long as they are unused and in original packaging. Please see our Return Policy page for full details.
Q: Who pays for return shipping?
A: If the item is defective, damaged, or incorrect, we’ll cover the return shipping cost. For all other reasons, the customer is responsible for return shipping.
Q: How do I start a return?
A: Contact our support team at hydroxnate@gmail.com with your order number, and we’ll guide you through the process.
🚿 Product Questions
Q: Do your showerheads fit all standard showers?
A: Yes, our showerheads are designed to fit most standard U.S. plumbing connections. Please check product details for specifics.
Q: Do I need tools to install the showerhead?
A: Installation is quick and easy—usually just hand-tightening is enough, but a wrench and plumber’s tape can be used if needed.
Q: Are your products covered by a warranty?
A: Since we source products from third-party suppliers, warranties may vary. Please contact us for specific details about a product’s warranty coverage.
👤 Account & Support
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your shipping info for faster checkout.
Q: How can I contact customer service?
A: Email us anytime at hydroxnate@gmail.com. We aim to respond within 24–48 business hours.
✅ Still Have Questions?
If your question isn’t listed here, please reach out to our support team—we’re happy to help!